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Shipping and Warranty InformationShipping Information For customer designed sinks, expect 10-14 business days for delivery.
Orders to Canada, Hawaii, Alaska, and Puerto Rico Canadian Shoppers can click this link to add the extra shipping charge to you shopping cart during check out process: http://www.mysinksandfaucets.com/cgi/commerce.cgi?preadd=action&key=SP-CA Hawaiiain Shoppers can click this link to add the extra shipping charge to you shopping cart during check out process: http://www.mysinksandfaucets.com/cgi/commerce.cgi?preadd=action&key=SP-HI Returns and Exchanges 100% Satisfaction Guarantee! Our products are backed by a 7 day, 100% money back guarantee. Our product is TOP OF THE LINE - first line products, never any seconds! MySinksandFaucets will accept any and all damaged or defected products 7 business days after the product has been delivered. Please inspect the product within this timeline and call 866-787-4657 to report any damage or defect. Damaged or defected product will be replaced and/or refunded at no cost to you at the time the report is made. After 7 business days, a 20% restocking fee will be applied for any return or refund. Return from Canada We will have to collect $25 custom fee for any return from Canada. For Copper sinks and Bathtubs: Due to the size and weight of the Copper sinks and Bathtubs, any return or refund request other than product being damaged or defected will be charged a restocking fee of 20% of the original purchase price. Custom designed copper sinks or bathtubs are NOT returnable or refundable unless it is a factory defect. If you are unsatisfied with your purchase and would like to exchange or return your products, just follow these simple steps:
It is important that you follow the steps above. To ensure that you get your refund, do not send product back without a return authorization number! We will only accept returns that arrive to us with a Return Authorization Number (RAN) issued by us prior to shipping. Upon satisfaction of these requirements, we will process payment for your refund within 5 days. Let us know if you have any questions.
Our products are backed by a limited lifetime warranty. We will replace without charge, (excluding labor) any sink supplied by MySinksandFaucets.com that is proven to be defective, with an equivalent replacement, during the life of the product, to the original owner. The products must have been used solely in a residential application and installed correctly, used and cleaned as recommended, and not damaged due to abuse, misuse, or negligence. (In the event of a warranty claim, the owner will be required to provide proof of purchase MySinksandFaucets.com order number and email.) This warranty will not cover any damages which might be caused by the product. We reserve the right to inspect any sink reported to be defective prior to replacement of the sink. All decisions are final. Replacement cost EXCLUDES transportation and any labor costs for the removal or reinstallation. MySinksandFaucets.com shall not be liable in case of:
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Summer Splash Special For limited time only, Apron Front Farm Sinks Starts from $599.00. Buy Any Zero Radius Sink, Apron Front Stainless Sink, or 16 Gague Undermount Stainless Sink, We will send you the Matching Grate Set Absolutely FREE! A $69 Value. VL-4060 Double Bowl Undermount Stainless Steel Kitchen Sink - 18 Gauge Value Pack Special For Limited Time, Order Any of the Value Pack plus FC-804 Faucet, you get a Matching Soap Dispenser for FREE! A $45.00 New Arrivals Luxury 16 Gauge Stainless Steel Undermount Sinks
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